Refund

Rules for the return and exchange of goods.

Exchange of goods of good quality within 14 days is possible if:

there is a sales receipt (consignment note) on the purchase of goods;
was not in use and has no traces of use: no mechanical damage, scratches, abrasions;
in case of suspicion of a defective product of the manufacturer. In this case, the Elitmolds company conducts an examination of the commodity item, if the defective item is confirmed, the company sends the item for exchange, or pays money to the client's card. If the defective item is not confirmed, the item will be sent back to the customer.

Regarding the return (exchange) of the goods, please write to info@elitmolds.com, indicating the list of goods, the reason for the return, as well as photo and / or video evidence of a possible defective product.

The exchange and return of goods of good quality is carried out by the transport service Nova Poshta at the expense of the client. Provided that the goods are of inadequate quality: defective goods, or a malfunction, exchange or return by the Nova Poshta transport service, occurs at the expense of Elitmolds.

If the client is from another country (not from Ukraine), the exchange and return is not possible, only a refund to the client's card is possible.